Sales Excellence Consulting
Stop successfully selling to dissatisfied customers!
Customer dissatisfaction occurs when a product's perceived value is greater than the value it actually delivers.
Recent research for SaaS organizations has shown a decreased likelihood for a new client to renew if their customer journey did not follow a standardized sales process - Meaning the sales rep skipped steps in the journey. The customer was not fully educated on the actual delivered value of the product due to a rushed sales cycle. As a result, the customer becomes dissatisfied because the actual value does not equal the perceived value they were sold on.
In early stage growth organizations, you need your customers to be advocates for you in the marketplace. Your brand reputation and customers willingness to vouge for you will out perform even the best marketing campaign. Ensure you take care of your customers from the onset of the relationship and they will become your best sales reps.
The consistency Sales Excellence brings to an organization is invaluable when you consider what it requires to be considered a growth company in today's market. Aligning your teams on a uniformed sales process ensures sustainability for growth and ultimately decreases customer attrition and transforms them into your biggest fans.
Sales Excellence Consulting Process
We take the time to analyze your most successful opportunities and work with you to define a repeatable, scalable, and measurable sales process that is customized to your needs.
Training and Support
The best made plans are laid to waste if leaders do not communicate! Ensure your sales teams understand the WHY behind the HOW when rolling out Sales Excellence. Sales Excellence is a tool built with sales reps and for sales reps that replicates a framework for success.
Business Impacts of Sales Excellence
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Increased accuracy and predictability of pipeline
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Increased ability to identify areas for optimization and growth
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Increased customer satisfaction and retention
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Decreased sales rep ramp up time
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Decreased sales rep / leadership turnover during growth
